How to merge duplicate child accounts

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asked Nov 20, 2019 in How To by Chaimshiah
how do I merge a child that was entered twice.

1 Answer

answered Nov 20, 2019 by yczehn
selected Nov 26, 2019 by Admin
 
Best answer

goto administration > Options > Admin > Combine W/ Same Name 1 Account, enter account number

it will merge students of that account with identical info, if it didn't merge the child double check that the DOB and name are the same.

 

commented Oct 27, 2020 by HMarton
After confirming that the name and Dob are exactly the same. I still keep getting the following error.

Error: could not update; currently locked.

Error number:3218

Module: FrmAdmin - Line number 2971

 

Please advise.
commented Oct 27, 2020 by Admin
The message is telling you that one of the records is locked by a different user. You have 2 options, or have everyone log out, or wait and merge it at a later time. If you are yourself in the account, try first closing your application to unlock the record.
commented Oct 27, 2020 by HMarton
That worked. Thanks.

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