is it possible to run a report to see if any credit cards that were charged but by mistake a payment wasn’t created and entered?

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asked Oct 17, 2015 in Reports by BYBZ
is it possible to run a report to see if any credit cards that were charged but by mistake a payment wasn’t created and entered?

1 Answer

answered Oct 18, 2015 by Admin
If a payments wasn't created or was changed or was deleted the credit card will come up on the front screen as captured.
commented Oct 18, 2015 by BYBZ
Not if it was mistakenly selected to ignore
commented Oct 18, 2015 by Admin
So go thru your ignore list and check the note why it was ignored. All ignored are not supposed to have a payment for it.
commented Oct 18, 2015 by BYBZ
My point is that we found last week a parent that called to go through his transactions and apparently it was never entered. I don’t know if it was ignored, I’m not sure what happened that caused this. Therefore, I want ascertain if there are any ore transaction from that day that were not created.
commented Oct 18, 2015 by Admin
So check if it was ignored.
commented Oct 18, 2015 by BYBZ
yes it was, how can i get a report of who else was ignored?
commented Oct 18, 2015 by Admin
In the same screen you can filter for all ignores.

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