JL on server

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asked Nov 23, 2021 in Support Questions by Pupa Camp
We work with the program on a server and when clicking by administration the school info tab (which we need to access to update the label printer to the current redirected number) its freezes and the reason is that it downloads the printers with all old redirected numbers when in reality there is no need for them

Can you please change that it should only pick up the current redirected number the same like it is now by the print window by reports which shows only the current?

Thanks
commented Nov 23, 2021 by Admin
Which version of the software do you have. This was done a few months ago for sure.
commented Nov 23, 2021 by Pupa Camp
the latest

11/17/21
commented Nov 23, 2021 by Admin
So it has nothing with the printers.
commented Nov 23, 2021 by Pupa Camp
Please check why its freezes, it can take a few hours to open

Thanks
commented Nov 23, 2021 by Pupa Camp
Finally the tab opened and there is still there all old printers
commented Nov 23, 2021 by Admin
moved Nov 23, 2021 by Admin
Call in to support.

1 Answer

answered Nov 23, 2021 by Admin
selected Nov 24, 2021 by Pupa Camp
 
Best answer
Thanks for calling in to show your issue. Please upgrade your software and check if the printers are being displayed now correctly.
commented Nov 24, 2021 by Pupa Camp
Works great!

It takes less then a second

Thanks for your help

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