The Robot calls are not working perfectly!

+1 vote
186 views
asked Dec 23, 2015 in Support Questions by mering
Hi,

When I do a robot call the system seems to be set up to start the message when the phone call gets answered. Sometimes when the recorded message hears a noise it will restart the message, probably set up this way, so it will start relaying the message after the beep of an answering machine. However, the system seems to be too sensitive to noise and when a live person picks up the message will keep on restarting when it hears background noise. Can this be adjusted?

1 Answer

answered Dec 23, 2015 by Admin

AMD (Answering Machine Detection) Is a large industry in the Voice Dialer systems. If you google Answering Machine Detection you will get thousands of lists. There is always a few people with sub par lines that have too much static and background noise that it will restart the sound. And there is always a group of answering machine that are to low that it will not repeat the message after the beep and the person will only get half the message. So these setting are here to strike a balance between these two situations.

Moving any of these settings will always affect one of the situations above. If you want it should not try AMD just always say the message we can add such an option (But in this case NO answering machine will get the complete message.)

commented Jul 28, 2016 by brachie
edited Aug 1, 2016 by brachie
We  would like you to adjust the setting so that it will not repeat the message over again. (even if it means the beginning of the message gets cut off). What are the "side effects" of this adjustment?
commented Jul 28, 2016 by Admin
Most people do not have it repeat. On a few answering machines the beginning of the message is cut off.
commented Jul 28, 2016 by brachie
are you saying that you will adjust the settings so that it will not repeat?
commented Jul 28, 2016 by Admin
Its not a general setting for all of our users. It is set when you send out the campaign.  If the campaign is sent by our office just request when they send it to not set repeat.
commented Jul 28, 2016 by brachie
ok. i will make a note of it and we will see if this solves the issue. thank you.
commented Aug 23, 2016 by brachie
On August 1, I requested that you adjust the settings. was this done?
commented Aug 23, 2016 by Admin
Its not a general setting for all of our users. It is set when you send out the campaign.  If the campaign is sent by our office just request when they send it to not set repeat.

Call in the office if you send is to us.
commented Aug 23, 2016 by brachie
ok. so when i email yitzchok to set up a robocall, i should email and call him to remind him to set the setting "do not repeat" at that time?

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