Calculating Walking Distance

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asked May 23, 2017 in Support Questions by zecheryochanan
While calculating the walking distance, we noticed that any new children we added since the last calculation are coming up blank. The addresses are updated in google maps. Do you know why that is happening? Thank you

1 Answer

answered May 23, 2017 by Admin
selected May 23, 2017 by Admin
 
Best answer
Sure. Its not constantly calculating each time you add a child. It only calculates when you pressed the option to calculate. You can query whoever doesn't have yet a walking distance and run it for them.
commented May 23, 2017 by zecheryochanan
i pressed the option to calculate. and when i noticed that about 30 came up blank i realized they were all the new kids...
commented May 23, 2017 by Admin
Do not understand. Call in to support.
commented May 23, 2017 by zecheryochanan
Thank you for the excellent support.

For anyone that may experience the same issue, you need to remember to press view records on the bottom after the system calculates in order to see the updated info.

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