can we use a credit card scanner while logged in remotely?

+1 vote
202 views
asked Apr 27, 2015 in Support Questions by leah
retagged Feb 28, 2019 by yczehn
we want to set up users to be logged in via remote desktop. will these credit card scanners work; that the payments done via this route, be inserted into your program the same way? tx

1 Answer

answered Apr 27, 2015 by Admin
selected Feb 11, 2018 by Admin
 
Best answer

Yes. Certain scanners you will need to change the keyboard setting in remote desktop to "On this Computer" as pictured below.

 

commented Jul 13, 2015 by Pupa Camp
I did this setting and it still don't work
commented Jul 13, 2015 by Admin
Contact your IT dept for help. We do not provide support for remote connections. Maybe show this for your IT dept and they can make it work.
commented Jul 13, 2015 by Admin

For more info you can read the following link. And can try to follow the instructions there.

https://control.cyriouswiki.com/Known+issue+with+Credit+Card+Swipe+on+Remote+Desktop

As you can see this is a known issue with Microsoft RDP. You IT dept should be able to work around it. Should you want to use our IT dept for it you can contact sales to set you up with them.

commented Jul 13, 2015 by Pupa Camp
I did thier instructions and it worked

They say that you need to take the option "on this computer"
commented Jul 13, 2015 by Admin
Great. Thats why I posted that link. RDP is complex and works different on each version of windows

Let's Welcome our New Members

  • astauber of JLS - Mar 27, 2024

  • yaakova of Bnos Menachem - Mar 26, 2024

  • GElefant of YGZM - Mar 21, 2024

  • bmiskin of Yeshiva Gedolah Zichron Moshe - Mar 20, 2024

  • cungar of Kollel Chatzos - Mar 18, 2024

  • sstein of Masores - Mar 18, 2024

  • RochelPultman of Prospect Park Yeshiva - Mar 11, 2024

  • rlefkowits of talmud torah ohel yochanan - Mar 11, 2024

  • Barber739 of Bnos Menachem - Mar 10, 2024

  • Chani Schwarz of Yeshiva K'tana of Waterbury - Mar 07, 2024

...