Please fix EMail Form to see numbers as left-to-right.

Question

Numbers are messing up in Emails. This is causing numerous problems, besides for looking very unprofessional. Is this because your system was essentially meant to be used for right-to-left Yiddish?

I typed the following straight into the "EMail Form":

"Sending this as HTML with option Email with Outlook. Testing numbers 123 456 789. And if I do Hebrew שלום עליכם will there be a space after the עליכם? And did the question mark stay on the right of the question? Look at this at 10:00. It seems to look at numbers as right-to-left along with the punctuation and space after the numbers."

The email comes through as follows:

"Sending this as HTML with option Email with Outlook. Testing numbers  .789 456 123And if I do Hebrew שלום עליכם will there be a space after the עליכם? And did the question mark stay on the right of the question? Look at this at .10:00 It seems to look at numbers as right-to-left along with the punctuation and space after the numbers."

If I copy the messed up text from my email and paste it in here in your system, it comes out correctly again:

"Sending this as HTML with option Email with Outlook. Testing numbers 123 456 789. And if I do Hebrew שלום עליכם will there be a space after the עליכם? And did the question mark stay on the right of the question? Look at this at 10:00. It seems to look at numbers as right-to-left along with the punctuation and space after the numbers."

If I paste it into Word with "source formatting" or "merge formatting" options, it is messed up. If I use "Keep text only" it comes out correctly.

Please advise.

Answer 1

Email with outlook, sends the email via outlook. We have no control over it. You can try playing around with your outlook settings. Or try setting up SMTP and sending it without outlook.

Comments

We have SMTP set up and that did work correctly. Thank you.

The strange thing is, if I send the same text directly from Outlook (not through JL) it does not mess up. Any suggestions?

What are the drawbacks of sending with SMTP? Why would support have told us to send emails through Outlook?

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No Clue. Do you get the same issue when using send to outlook? When testing by us its working correctly.