Not able to apply unapplied payment to open balance.

Question

Would you please look at our account #10710.  There is an unapplied payment in the same amount as a balance showing on the payment screen.  When I try to apply the payment, though, this open balance isn't available.

 

Thanks very much.

May phone # is 773-465-8889 ext. 640.

Answer 1

In the future use the Category Support Requests Private for question that are not general support questions.

Most likely you have a charge type entered in the payment. If there is a charge type entered it can only apply to charges in that group.

Or if you selected a student in the payment you can only apply to charges that have that student.

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